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  AutoAttendant
Voice Mail System
 
 
 
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Introduction

Presenting Matrix AutoAttendant, a stand-alone system which can be connected to any PBX. A micro-controller based state-of-the-art system, the AutoAttendant with its winning features is an integral part of every progressive, organisation.

With built-in 4 voice modules, the AutoAttendant is capable of attending upto 4 calls simultaneously. It answers incoming calls, greets the caller as per the prevailing time of the day and plays message as per the current time zone viz. working hours, non-working hours & holidays, and subsequently transfers the call as per need of the caller. Working tirelessly 24x7, even when the office is closed.

The Matrix AutoAttendant while attending calls in a consistent and methodical manner, takes away a major chunk of the workload from your operator. With Matrix AutoAttendant on your side, your organisation’s efficiency and image shall move only in one direction-northwards!

Key Features

256 Extensions
The system allows the caller direct access to a maximum of 256 extensions. Each of the extension can program their respective call transfer types.

Auto Fax Homing
It detects an incoming fax tone and transfers it suitably.

Auto and Manual Mode
Offers 2 modes-Auto and Manual, with auto mode being the default mode. The functioning of the system changes according to the prevailing time zone i.e. working hours, non-working hours, and holidays. AutoAttendant allows the flexibility of changing over to the manual mode, if need arises. For example you can extend the working hours of the office on a particular day by two hours or even set working hours on a holiday.

Battery Charger
The system has a built-in battery charger circuit which can be connected to a 12V, 7 AH battery. It allows a back-up time upto 3 hours. In case of a power failure, the system automatically transfers to battery mode and vice versa.

Dial by Name
Allows the caller to dial the name of the person, and reach the extension occupied by that person.

Extension Transfer Types
The system offers an option of 6 transfer types for each extension.
• None: Call transferred to operator
• Blind: Call transferred to extension without checking for busy/error/ring tone
• Wait for Ring: Call transferred only if extension is free
• Wait for answer (without name): Call transferred only if extension answers the call
• Wait for answer (with name): Call transferred only if extension answers the call. The system plays the caller’s name to extension & then transfers    the call
• Screen: System asks the caller to record name and plays it to the extension. Call is transferred only if extension accepts the call

Flexible Graph Structure
This unique feature in AutoAttendant allows you to program the system as per the needs of your organisation. The graph is a logical representation of various nodes in AutoAttendant. There are 5 types of nodes viz. Initial node, Home node, Menu node, Transfer node and Information node.
• Initial node: When a caller calls, AutoAttendant greets the caller as per the time of the day. The system then plays message of the initial node as      per the time zone i.e. working hours, non-working hours or holiday.
• Home node: From the initial node, the caller can reach the home node by dialing a particular digit. Generally the home node is a menu node. This is     the starting point of the graph and helps the caller in traversing through the graph.
• Menu node: This node offers the user option of further traversing the graph by voice prompts. Maximum 6 menu nodes can be programmed in the     graph.
• Transfer node: It helps the caller to reach a specific extension at touch of a single key. The call is transferred to the extension as per the call    transfer type set by the user of the extension. Maximum 24 transfer nodes can be programmed in the graph.
• Information node: This node delivers important information to the caller. Informative messages like company profile, product information, promotional    schemes, and many more can be recorded, thus acting as an effective communication and promotional tool for the organisation. Maximum 8     information nodes can be programmed in the graph.

Programable User State
Each extension can specify his/her current status, which would be played to the caller viz. out for lunch, left for the day, on vacation, on official tour etc.

Recording Messages
All the messages in the system can be recorded in the language of your choice. The system offers 2 options for recording messages.
• Through telephone: The messages can be recorded in the system directly through the telephone instrument. The advantage here is that no extra     tool is required for recording messages.
• Through an auxiliary port: AutoAttendant provides an audio input port that  allows recording from an external source. Messages can be recorded     by professional voice artist and through the auxiliary port can be recorded in the system.

Time based Greetings
System greets the caller depending on the time of the day.

Universal Tone Sensing
Possesses a specially designed tone base gateway, allowing it to work seamlessly with all brands of PBX.

Technical Specifications
Transmission Parameters    
Ports : 2 or 4
Stations : 256
Menu Nodes : 6
Information Nodes : 8
Transfer Nodes : 6
Voice Modules : 8
Power Supply : 24
Voice Modules : 240 seconds/port
Power Supply : 90V-265V AC   
Power Consumption : 10W
Dimensions (wxhxd) : 9.4”x8.3”x2.4” (24x21x6 cms)
Weight : 2.5kg (5.5 lbs)
Voice Messaging Products
CadencePro4P 4 Ports Standalone Voice Mail with 512 Mail Box and 18 Hrs of Recording
CadencePro8P 8 Ports Standalone Voice Mail with 512 Mail Box and 18 Hrs of Recording
AutoAttendant 4 Ports Stand-Alone Automated Operator with Multi Layer Messages
Music-On-Hold Custom Music Recorder and Player with Recording Time of 240 Seconds
TeleAnnounce 7-Zone Announcement System with Telephony Interface
 
     
   
Matrix Telecom Solutions
Copyright © Matrix Telecom 2009-2010. All rights are reserved.
Due to continuous technology upgradation, product specifications are subject to change without notice.
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