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| Introduction |
The Productivity Multiplier
Modern businesses require communication tools that can reduce human intervention and enhance productivity. Presenting Matrix CadencePro a versatile auto-attedant cum voice mail system. The final step in efficient call management.
The specialised voice mail gateway allows seamless integration of Matrix CadencePro with majority brands of PBX. State-of-the-art technological design of the system ensures robust and reliable performance.
Through its versatile features, Matrix CadencePro not only reduces human intervention but also ensures that professional response is given to the callers thus enhancing image of an organisation. The unique messaging features in Matrix CadencePro allows you to work undisturbed at the same time keeping you abreast of important messages for you.
Allow Matrix CadencePro to work for you and see your organisational productivity take a leap!
Businesses thrive on an efficient communication backbone. A communication system should satisfy three basic needs of an organisation:
(1) Prompt and professional handling of all incoming calls,
(2) Taking and retrieving messages for busy or unavailable employees and
(3) Automated disbursal of standard information to the callers. This is the reason, why
A PBX alone is no longer sufficient. An efficient Voice Mail System is need of the hour. An efficient Voice Mail System can work wonders to your organisation's productivity. The one that can provide efficient call management and accurate messaging, saves precious time of your employees yet allowing a non interfering work environment.
The CadencePro is a compact single box solution with auto-attendent and voice mail features rolled into one. Features like Voice Greetings, Call Transfer Types and Dial By Name, helps in efficient call management. This enhances image of the organisation. CadencePro available in two variants
1)CadencePro 4P
2)CandencePro 8P
Matrix CadencePro is just what today's progressive, knowledge based organisations need. Your organisation's communication system is incomplete without the power of Matrix CadencePro.
Get the power of Matrix CadencPro in your organisation and see the productivity take a leap!
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| Applicatin Diagram |
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| Key Features |
Technological Edg
Matrix CadencePro with its unique architecture offers better reliability and an uninterrupted performance for years to come.
Compatibility With PBX/KTS
Matrix CadencePro supports built-in gateways for many renowned PBX/KTS like Panasonic, Siemens, LG Aria, NEC and others. This helps in seamless integration between PBX/KTS and the voice mail system, resulting in smoother call management. For integration of Matrix CadencePro with a specific model of PBX/KTS, you can write to Support@MatrixTeleSol.com.
Web Based Programming (Jeeves )
A flexible and user-friendly window based software, Jeeves helps in programming the system features through a web browser like Internet Explorer. CadencePro incorporates the built-in web server functionality, which in turn allows the user to access CadencePro and program it through web browser. This web based programming feature allows the user to configure CandencePro remotely from any part of the world, provided internet connectivity extended to CadencePro. Moreover, with the help of Jeeves, voice mails can downloaded on computer for back up and recorded greetings on the computer can upload to CadencePro.
New-Age Design
Matrix CadencePro stores messages in the USB memory instead of a hard-disk involving moving parts. This leads to greater reliability and less power consumption. It also indicates the prevailing time zone and status of each port through the LEDs on the system.
Remote Programming
Matrix CadencePro can be easily programmed from any remote location, even from a mobile. This helps in easy maintenance of the system.
Stand-Alone
Matrix CadencePro does not require a computer to operate. As a stand-alone system, it provides a distinct cost advantage by saving on cost of a computer. Hence, it offers a compact architecture with flexibility and host of features
Productivity Enhanced
Matrix CadencePro is bundled up with a host of productivity enhancing features like:
Auto Attendant
The CadencePro attends the call and guides the caller to desired extension with the help of voice prompts. The calls can be directly transferred to 512 extensions. It saves operator's precious time, which can be utilised for other productive tasks. This feature attends all incoming calls as programmed, reducing chances of any human error. What’s more, it works round the clock and even on holidays. It greets the caller depending on the time of the day. Different greetings can be used on holidays. Thus attending each call promptly and professionally.
Call Forward On Voice Mail System
An efficient, less intrusive system that lets you work without being disturbed, yet taking up calls and messages. From now on, there is no need to worry about missed messages.
Individual Mailboxes
From now on, the office remains open practically 24 hours a day, 7 days a week. Not just the office, each employee in your organisation can work 24 hours a day. Each user can be provided with a personalised mailbox. Messages can be left, if the user does not attend the call. These password protected mailboxes can be accessed at anytime from anywhere in the world and offer a large storage capacity.
Message Forward
Matrix CadencePro allows users to share messages with other users. This helps in saving precious time and increasing flow of information.
Redirecting Messages
In case a user is on a long leave, all his messages can be redirected to the mailbox of his colleague or subordinate.
Message Verification
It enables the user to check the message before sending it to someone. This feature gives an option to re-record the message in case of message is not clear or conssage
Wait Indication
The information of an arrival of new message is sent to the extension of the musing Mailbox owner. This is done in various ways viz. In the form of LED Lamp or shuttered dial tone or voice message or periodic ring etc. Matrix PBX provides message wait indication support through LED Lamp, Shuttered dial tone, Voice Message and Periodic ring. This features is model dependent ; Please check with specific PBX model for a specific message type.
Call Taping
The system utilizes a Customized Information Exchange Protocol where in, it allows users to record conversations in the organisation. Calls made to or received from selected external numbers, can be recorded. A very helpful feature to document important voice conversations. This feature works only if the PBX/KTS supports it. This feature should be used in accordance with the local laws.
Conversation Recording
User can ask the CadencePro to record his conversation in his mailbox. This helps the user to keep record of the points discussed and agreed with the in-communication person. A boon for businesses that work on verbal commitments. This feature works only if the PBX/KTS supports it. This feature should be used in accordance with the local laws.
Web Based Programming (Jeeves )
A flexible and user friendly windows based software, Jeeves helps in programming the CadencePro through a web browser like Internet Explorer. This web based programming feature allows the user to configure CadencePro remotely from any part of the world, provided internet connectivity is extended to CadencePro.
Enhanced Corporate Image
Designed with features that help you to be more customer friendly and receptive, Matrix CadencePro is undoubtably the right choice for knowledge based organisations.
All Calls Answered
Each call is answered with the same warmth and is routed to its destination efficiently. With 8 ports, Matrix CadencePro can attend upto 8 calls simultaneously, a feat virtually impossible for human operator. This ensures no missed calls and hence no missed business opportunities.
Dial By Name
The callers do not have to remember the extension number of the user. Instead, by simply dialing the first 3 alphabets of the name of the extension user, the system shall route them to the desired extension.
Information Node
It allows Matrix CadencePro to act as an information disbursal device as well. Events for which it is used are Company Profile, Company News, product information, ad jingles, promotions, etc. Can be recorded, that can be played back to any caller.
Message Notification
Matrix CadencePro notifies the user about arrival of any new messages in the mailbox. This notification can be given to any internal or external telephone number including mobile number. For eg., notification at 8am can be received at your residence number and notification at 9pm can be received at your mobile number. Matrix CadencePro offers two types of Message Notifications:
(1) Immediate - User is notified immediately on receipt of every new message in the mailbox.
(2) Scheduled - User is notified at 3 programmable timings. Different destination numbers can be programmed for these 3 different timings.
No Messages Lost
In case the mailbox is full, the new message would not get lost. Once the mailbox is full, Matrix CadencePro offers 3 options to the user: (1) Record messages in a general mailbox, (2) Discard the new message and (3) Overwrite the old message.
Personalised Greetings
Each user can define 4 time zones and record customised greeting message for these zones. The callers shall be greeted as per the prevailing time thus giving a personalised touch to each call.
Voice Greetings
Each caller is greeted with a pre-recorded greeting messages. Matrix CadencePro allows recording of greeting messages as per the prevailing time of the day i.e. Morning, Afternoon and Evening. Different greeting messages can be recorded for working hours, non working hours and holidays.
Heightened Flexibility
Matrix CadencePro is designed with features that allow you the room to customize it as per your needs.
Call Transfer Types
Matrix CadencePro allows 5 options for call transfer namely, None, Blind, Wait for Ring, Wait for Answer and Screened. Each extension user has the option to choose call transfer type of his choice:
1) None:
User does not answer the call directly. Caller has the option of leaving a message, trying another extension or going the operator. Very useful for people at senior positions in the organisation.
2) Blind:
Call is directly transferred to the extension without checking the status
3) Wait for Ring:
Call is transferred only if Matrix CadencePro gets ring back tone from the called extension. In case the extension is busy, call is transferred to mailbox of the extension user.
4) Wait for Answer:
Call is transferred once the extension user answers the call.
5) Screened:
In this case, as soon as the caller dials the extension number, Matrix CadencePro will ask the caller to record his name. Then it will play the caller’s name to the extension user. Now he has an option of accepting the call or rejecting it depending on the caller. He can talk to the caller by accepting the call. If he rejects the call, it goes to his mailbox.
Auto and Manual Mode
Matrix CadencePro can be programmed (Automatically and Manually) to work in different modes working hours, non working hours and holidays.
Broadcast Message
A message can be sent to all mailbox users. This feature is quite useful when the system administrator wants to conveys a message to all the users.
Customised Mailbox Sizes
The data storage capacity of mailbox is flexible and can be customized.
Multiple Mailboxes on A Single Extension
Multiple mailboxes can be assigned to a single extension. Each mailbox user has an individual password. The caller shall not get any indication that the extension is being shared.
Distribution Lists
This feature is very useful in conveying a message to selected group of people. These lists can be defined and whenever a message has to be conveyed all you need to do is just record the message and dial a code. All the users included in the list shall receive the message. A very handy feature for people at senior positions in the organisation.
Flexible Graph
Matrix CadencePro allows separate graph structure for each port. The callers
landing on different ports can be routed differently based on the requirement. It offers 4 types of nodes, namely Menu, Transfer, Message and Information. A maximum of 64 nodes can be programmed on a port.
1) Menu Node:
This node offers the user, option of traversing the graph further with the help of voice prompts.
2) Transfer Node:
It helps the caller to reach a specific extension at the touch of a single key. The call is transferred to the extension as per the call transfer type set by the extension user.
3) Message Node:
This node helps the callers to record messages. Product information, promotional schemes, etc. can also be recorded wherein after listening the same, the user has an option of leaving a message. For example, you can record a promotional scheme. After listening to the scheme, the caller has an option of leaving his contact details.
4) Information Node:
When the caller reaches information node, pre-recorded information is played back to the caller. |
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| Features List |
| Auto Attendant Features |
Voice Mail Features |
| Welcome Greetings Depending on Time of the Day |
Personalised Greetings for Each Mailbox |
| Voice Greetings for Different Time Zones |
Auto and Manual Mode |
| Special Greetings for Holidays |
Individual Mailbox Size |
| Flexible Graph |
Call Forward on Voice Mail |
| Five Call Transfer Types: None, Blind, Wait for Ring, Wait for Answer and Screened |
Message Forwarding |
| Call Transfer on Operator if Extension is Busy |
Distribution Lists |
| Dial by Extension Number |
Broadcast Message |
| Dial by Name |
Message Wait Indication |
| Transfer Nodes |
Redirecting Messages |
| 24x7 Operations |
Multiple Mailboxes on a Single Extension |
| Special Features |
General Features |
| Information Node |
Auto-Attendant and Voice Mail System |
| Traffic and Utilisation Reports |
Stand-Alone Solution, PC is Not Required |
| Configuration Reports |
Programming Using Phone or Computer |
| Programming Using Web Jeeves |
Messages Stored in USB |
| Gateway for Integration with PBX/KTS |
Long Retention |
| Remote Programming |
Low Power Consumption |
| Message Nodes |
Compact, Wall-Mountable |
| Call Taping |
Easy To Install and Use |
| Conversation Recording |
Ethernet Port for Network Connectivity |
| Message Notification |
Serial Port for Computer Connectivity |
| Message Verification |
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| Technical Specifications |
| Transmission Parameters |
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| System Resources |
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| Number of Ports |
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8/4 |
| Port Interface Type |
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FXO (Analog 2-Wire Trunk) |
| Port Connection Type |
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RJ11 |
| Number of Stations |
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512 |
| Number of Mailboxes |
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512 |
| Mailbox Capacity |
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999 Minutes |
| Message Lengths in Mailbox |
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Programmable (Max. 999 Seconds) |
| Number of Messages Per Mailbox |
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254 |
| Number of Nodes Per Port |
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64 |
| Number of Greetings Per Port |
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12 |
| Voice Format |
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wav |
| Communication (RS232C) Port |
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1 |
| Power Supply |
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| Power Supply |
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2VDC, 12.5 Amp. Max. Through External Adaptor (90-265VAC, 47-63Hz) |
| Power Consumption |
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15W Max. |
| Connector |
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DC Power Jack |
| Mechanical |
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| Dimensions (LxWxH) |
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22.5x15.5x4 cm (8.86”x6.10”x1.57”) |
| Unit Weight |
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1.255 Kg (2.77lbs) |
| Environmental |
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| Operating Temperature |
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0°C to +45°C (32°F to +113°F) |
| Operating Humidity |
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5-95% RH, Non-Condensing |
| Storage Temperature |
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-40° C to 85° C (-40° F to 185° F) |
| Storage Humidity |
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0-95% RH, Non-Condensing |
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| Voice Messaging Products |
| CadencePro4P |
4 Ports Standalone Voice Mail with 512 Mail Box and 18 Hrs of Recording |
| CadencePro8P |
8 Ports Standalone Voice Mail with 512 Mail Box and 18 Hrs of Recording |
| AutoAttendant |
4 Ports Stand-Alone Automated Operator with Multi Layer Messages |
| Music-On-Hold |
Custom Music Recorder and Player with Recording Time of 240 Seconds |
| TeleAnnounce |
7-Zone Announcement System with Telephony Interface |
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